Customer Complaints
Customer Complaints
Date: Tuesday, July 7, 2026
Time: 1:00 pm – 2:00 pm EDT
Fee: $295 Members / $395 Non Members
This session will set the stage for the subsequent GMP training series for low-risk drugs and natural health products and is especially important if you do not know what a low-risk drug is in Canada. This session will remind everyone where this definitional consideration exists across Part C of the F&DR (e.g. Division 2, Division 1 and Division 01A), the Canada-US-Mexico Free Trade Agreement (CUSMA) and several Health Canada Guidance Documents/Policies.
Only those electronically registered through the LogMeIn© GoTo Training program will be able to take the quiz and receive a training certificate.
Presenter
Richard Parcels
Richard Parcels is the Assistant Director, Regulation & Market Access for Cosmetics Alliance Canada. He works to enhance and protect the ability of member companies to conduct business effectively in Canada by fostering industry and government cooperation and by using sound science and risk-based approaches to inform and shape regulation, policy and guidance.
Richard has over twenty years of experience in the pharmaceutical, natural health product, cosmetic and medical device fields. He obtained a B.Sc. in Microbiology from the University of Guelph and has previously worked at Agriculture Canada, Warner-Lambert Parke-Davis, AstraZeneca, Estee Lauder and as an industry consultant for 12 years. He specializes in regulatory affairs, quality systems, training and auditing.
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